How Central Bank Is Elevating Customer Engagement with Personetics Cognitive Banking
Central Bank has long been recognized for digital innovation—and with a Net Promoter Score of 70.6, their customers agree. To continue leading in experience, the bank partnered with Personetics, leveraging our Cognitive Banking platform to deliver tailored insights through its digital channels.
Since implementation, Central Bank has seen outstanding results:
- 32.5 million unique insights delivered
- 29% digital engagement rate
- 22.9% click-through rate
- 4.9 stars from over 49,000 App Store reviews
- 5% of customers took proactive steps to avoid overdrafts
From overdraft alerts to duplicate subscription detection, customers are not just engaged—they’re changing behaviors and sharing positive feedback.
Book your exclusive 1:1 demo today and experience firsthand how Personetics can foster customer engagement, trust, and unlock effective selling opportunities for your financial institution
